Shipping and returns

Last updated 8 October 2026

Shipping

Where we deliver

Australia-wide, except places where alcohol is restricted by law, including some communities in the NT, WA, QLD and SA. If your address is in one, we’ll cancel the order and refund you.

We can’t deliver to PO boxes or parcel lockers, because someone 18 or over has to receive the order.

Cost

Delivery rates, and any free delivery offers, show at checkout before you pay.

Delivery times

We aim to pack and send orders within 2 business days. Metro deliveries usually take 2 to 5 business days after that. Regional and remote areas can take longer.

You’ll get a tracking link by email once it’s on its way.

18+ to receive

Someone 18 or over has to receive the order, and the courier may ask for photo ID. We don’t leave alcohol unattended. If no one’s home, or no one can show ID, it goes to the local depot or post office to collect with ID. The courier won’t hand it to anyone who is, or appears to be, intoxicated.

Returns

Issue with your order?

If something’s wrong with your order, including anything that arrives damaged, get in touch through our contact form within 48 hours of delivery. Include your order number and photos of the product and the packaging. We’ll look into it and let you know next steps.

Faulty or not as described?

You’re entitled to a replacement or refund under the Australian Consumer Law. Contact us through our contact form and we’ll work through it with you, including the cost of sending it back where the issue is our error.

Change of mind

We can’t take back alcohol for a change of mind.

Refunds

Where a refund is due, it goes back to your original payment method within 30 days of us confirming the issue. How long it takes to show depends on your bank.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Buying terms are on the Terms and privacy page.